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Consultative Program Design

Our team of incentive marketing experts has closely studied and advised clients in countless industries. We always begin our relationship with a carefully-run workshop to combine best practices with your specific goals to arrive at a robust program structure.

Custom Implementation

You devote countless hours and resources to perfecting the on-site and in-store experience for your customers, and your incentive marketing program should be no different. Our team engineers custom experiences which are beautiful additions to our clients' businesses.

Strategic Account Management

As your business develops and your needs evolve, your Client Success Manager acts as a trusted advisor; our formal quarterly reviews and regular touchpoints help you understand how your Swell-administered programs can evolve alongside your brand.

End-to-End Program Support

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Consultative Program Design

Getting it Right From the Start: The Kickoff Workshop

Our unique onboarding process begins with a tailored consultation, where we walk through a guided discussion to arrive at a well-defined incentive marketing program. 

Our Kickoff Workshops Include:

  • Detailed insights into Swell's capabilities and features
  • A deep dive into your goals and objectives
  • Recommended incentive marketing strategies from our incentive marketing experts
  • Answers to your team's questions regarding implementation and functionality
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Custom Implementation

For serious enterprise businesses, access to templates with minimal support simply does not get the job done. Instead, we've carefully engineered a process which includes dedicated implementation management, design and copywriting services, and a Swell developer to build the program into your store -- all at no additional charge.   
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Implementation Manager

Utilize a dedicated implementation manager to serve as your guide from design iteration to launch. Our implementation teams are dedicated to delivering a high-quality, on-time result; we've worked with deadlines as short as one week, and can craft a plan accordingly.

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Collaborative Design Process

Ensure your incentive marketing program is a beautiful extension of your store. Our in-house designers carefully craft each experience utilizing your brand assets, and are happy to work with your design teams to produce an incredibly on-brand solution.

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Custom Web Development

Leverage our front-end developers to bring your tailored program to life on-site, or have your agency partner or in-house team work with our thorough technical documentation. Regardless, the result is a powerful, seamlessly-integrated program.

Strategic Account Management

Swell assigns a Client Success Manager to oversee each and every program. Our CSMs have extensive experience overseeing highly successful incentive marketing programs for enterprise businesses. They will serve as your peresonal point of contact to answer any questions you may have, offer suggestions on how to further optimize your program, and update you on the latest features Swell has to offer.

We've developed a carefully refined success management plan for our clients designed to maximize the value that Swell provides. This strategy includes:

  • Quarterly Business Reviews (QBRs) designed to thoroughly evaluate your program performance and identify potential high-impact modifications.
  • Continuously updated program reporting and graphics allowing detailed exports and complete analysis.
  • Exclusive access to extensive incentive marketing research studies to better inform your program structure and aesthetics.

 

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Dedicated Client Success Manager

Swell will assign a Client Success Manager specifically to oversee your program. Our CSMS have extensive experience overseeing highly successful incentive marketing programs for enterprise businesses. They will serve as your personal point of contact to answer any questions you may have, offer sugestions on how ot further optimize your pgoram, and update you on the latest features Swell has to offer.

Book your demo today to learn more about Swell's incentive marketing suite.
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